Ryan, thank you very much for bringing this matter to our attention. We want to help you get the support you need and give you some clarity. We are sorry to hear that you are choosing to lose your affordable legal services. All cancellation requests must be made in writing. The easiest way to do this is to email us at firstname.lastname@example.org with your name, membership number, phone number, and membership cancellation request. This process can take up to 15-60 days. If you have any further questions or would like to speak directly to someone about this to confirm that your cancellation request has been received, please contact our Member Services team at (800)-654-7757 or via chat at www.legalshield.com between 7 a.m. CST Monday to Friday, and a member of our team will be happy to assist you. You can ask to speak to a manager if needed for help. Rome, we are glad that you have taken the time to leave your comments and express your concerns about this. We understand your concerns and want to clarify something for you. While rare, there are several reasons why a per-company membership option may be terminated, whether by PPLSI or by a PPLSI provider law firm. This information can be found in each membership agreement and online at contracts.legalshield.com/contracts/LSESSOK.821.pdf.
If a per-company membership option is terminated, PPLSI will notify the member with a dated and signed letter explaining the matter and indicating whether a refund will be processed. If the Company terminates the contract, services will only be provided for events reported in writing to the Supplier`s law firm during the participation period. As a mission-driven company dedicated to protecting and empowering people with the tools and services needed to live an affordable and safe life, this option is not taken lightly and is only implemented when needed. We can understand how annoying this can be and we apologize for your experience. If you have any further questions or concerns, please email our Member Services team at MemberServices@legalshieldcorp.com or call 800-654-7757 between 7 a.m. CST Monday to Friday, and a member of our team will be happy to assist you. Thank you for your attention. LegalShield offers superior value in this regard – the time limit only applies to special legal advice as well as document reviews up to 15 pages.
Jonathan, thank you very much for your comments. It is never an experience that we want to pass on to our members. We are happy that you take the time to share your experience as it allows us to improve. We have systems and resources in place for members to notify us if they are not satisfied with the services provided. We encourage all members who have questions about their specific benefits or service-related complaints to contact our LegalShield Member Services team at (800)-654-7757 or by chat at www.legalshield.com between 7am and 7am CST Monday to Friday, where a team member will be happy to assist you. As with most products, you can find both positive and negative reviews online. The complexity of legal services makes this issue even more difficult. I had been a member of Legalshield for 3 years when I tried to use my membership to get legal support. I have submitted the form several times for assistance, including 12/06/2021 19/07/2021 On 10/08/2021 Neither Legalshield nor my supplier of record have ever contacted me. I finally tried to get support for another topic in March 2022. For the first time, a supplier called me.
I gave them my information and asked for an escalation. Then they fell silent again. On April 19, 2022, I received a survey from Legalshield that I described as very low. Their loss prevention officers started calling me. I asked for another supplier, but they said they couldn`t do it. At that time, it was clear that Legalshield had no intention of providing me with a service, Pamela, thank you very much for your comments and concerns. We apologize for any confusion you may have felt during the registration process regarding separate personal and professional coverage. When choosing a plan to www.legalshield.com, users have a choice between a personal plan for individuals and families, a small business plan, and a business start-up plan.